NON-roles in Scrum certification

Similar to the importance given to roles in Scrum training or Scrum certification, much emphasis has also be given to Non-roles in a project. They are best defined as the roles that are not necessarily needed for the Scrum project as well as can be or not be directly affiliated or involved in any part of the scrum process. But it is mandatory that non-roles are also taken into consideration since they can play a significant role in some of the projects. The non-core roles are discussed below:

Stakeholder:

Usually described as a term to include not only customers, but also the users, sponsors who generally take interest in the product or service to have interaction with the Product Owner, Scrum Master and Scrum team to not only provide inputs but also help in creation of the service, project’s product or other duties. Their inputs are needed during the Create Prioritized Product Backlog, Conduct Release Planning, and Retrospect Sprint in addition to other processes in Scrum.

Customer:

In Scrum training, the customer can be defined as the individual or organization that can acquire the project’s product/service/other result. In every organization, as per the project, they can be divided into internal customers (within the same organization) or external customers (outside the organization).

Users

An individual or an organization that uses the product or service of the project or any other liability can be defined as a user. Similar to customers, in every organization there can be internal/external users. In some circumstances, customers and users may be classified as one and the same.

Sponsor

An individual/group of individuals or an organization that provides resources and support for the implementation and journey of the project. The sponsor can be defined as the key stakeholder whom everyone should be accountable at the end.

There can be instances in which a person/individual or organization can play multiple roles (such as sponsor/customer might play the same role).

Vendors

External (Individuals or organizations) which provide products/services that do not come under the jurisdiction of the core competencies of the project organization.

One of the important optional roles that are followed in Scrum training is that of the Scrum Guidance Body (SGB). This body usually consists of a group of documents and/or group of experienced professionals involved in defining objectives with regards to government regulations, security, quality and other essential parameters. The guidelines imposed by this body is given due importance by Product Owner, Scrum Master and the Scrum team.